Disparate Passenger Experience

Customer experience, unhappy passenger intelligent transport systemsToday’s sophisticated public transport user has high expectations of services. Any of these issues can cause frustration and negatively impact commuters’ perception of public transport usability:

  • Services that fail to connect
  • Long periods of waiting
  • Confusing timetables that look inconsistent across different modes of transport or devices
  • Different ticketing systems or machines

You need an intelligent transport system (ITS) that successfully ties all your services together into easy-to-use, simple-to-understand public transport for your community. Consistency and connectivity is the key to a smooth, enjoyable customer experience. Maximise passenger convenience at every point of interaction, from journey planning to waiting at stops to the actual on-board experience.

Accessible, consistent passenger information is also achievable through ITS. Publish timetables that have the same information and can be read the same way, no matter which mode of transport commuters are researching or what device they may be using.

Satisfy commuters by meeting and exceeding expectations with this solution

Trapeze Intelligent Transport Systems (ITS) for Transport Authorities

Tie all the elements of your public transport system together to create a seamless, satisfying customer experience. Whether you’re looking to provide a smooth transition from bus to train, guarantee accuracy of passenger information, improve control of transport operations or all three, an intelligent, holistic and strategic approach is essential.

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