Sep 05, 2018
Their outstanding results for the first half of 2018 made the news.

Dubai’s 11,000-strong fleet of taxis were recently featured in a video by the Khaleej Times, one of the Middle East’s leading media outlets.

Taxis were found to be one of Dubai’s most commonly-used modes of public transport (31.61% of all public transport users), coming in second to the Dubai Metro (37.17%).

Each taxi is tracked and monitored in real time using Trapeze’s taxi management solution. Information such as the taxi’s location, route, meter reading and fare can be monitored from the Dubai Roads and Transport Authority (RTA) dispatch centre.

Most taxis also have cameras installed in them that allow the regulator to record trips and investigate customer complaints more effectively.

Thanks to these technologies, the RTA has seen some fantastic results for the first half of 2018:

  • Staff conduct complaints have decreased by 47%.
  • Complaints on refusing to deliver passengers have decreased by 55%.
  • Complaints of drivers extending the route to increase fares have decreased by 34%.
  • Fare disputes have decreased by 10%.


Taxi software Trapeze Group

Watch the full video

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