Passenger experience payment

Today’s customers expect more: more convenience, more flexibility, more value. Meet and surpass their expectations with a system that lets them: 

Book how they want
Give your passengers more ways to find and book your services. TEAMS has open APIs that let you create customer-facing mobile apps or websites with real-time information and booking capability. This allows you to offer bookings via smartphone and online web forms as well as call centre within a single operations system. Frequent users can also set up recurring bookings.

Stay informed all the way
Not only can your customers stay plugged in throughout their journey with in-vehicle WiFi, you can also configure alerts that tell them how far away their taxis are and when their taxis have arrived to pick them up. The abovementioned customer app can also be configured to allow them to track their taxi before and during their trip.

Pay how they want
With TEAMS, you can handle cash and card payments as well as more complex payment models: customers can choose to share a cab and split the fare, or you can give them the option to add on a donation to their fare to raise money for charities. You can even integrate cashless payment cards for passengers on a business or personal account.

Easily recover their belongings
Customers frequently forget items in taxis. As TEAMS fully integrates your entire operations, you can quickly reunite passengers with their belongings with just a couple of details about their trip and turn a negative experience into a positive encounter. (As seen in the news!)


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